SHIPING & RETURNS

SHIPPING & RETURN

SHIPPING

We ship internationally and adjust delivery conditions depending on destination.

Orders are processed after confirmation and shipped with carriers selected according to location and shipment type.

Within the European Union, prices include VAT and no customs duties apply.

For deliveries outside Europe, including the United Kingdom, local import duties, VAT, customs fees, and handling charges may apply depending on destination. These costs may be charged by local authorities or the carrier upon delivery.

For deliveries outside Europe, free shipping is available on orders above DKK 1,500 / EUR 200.

The minimum order value is always calculated in DKK and based on the final order total after VAT adjustment and after any discount codes have been applied.

If the final order value falls below DKK 1,500 / EUR 200, standard shipping of DKK 600 / EUR 80 will be added at checkout.

If you wish to return an item, the return shipment must always be arranged with us in advance.

Customers within the European Union have the right to return standard items within 14 days of delivery.

Please see the sections below for detailed shipping conditions depending on destination.

Delivery time
Typically 2–5 working days after dispatch.

VAT
Danish VAT is included in the product price.

Customs duties
No customs duties apply.

Delivery time
Typically up to approx. 14 working days after dispatch depending on destination.

VAT
VAT is included in the product price.

Customs duties
No customs duties apply within the European Union.

Returns
EU customers are covered by the 14-day right of withdrawal.

Shipping terms
Orders are shipped Delivered Duty Paid (DDP).

This means:

  • import duties included
  • VAT included
  • no additional customs charges upon delivery

Delivery time
Typically 5–14 working days after dispatch.

ONLY OUTSIDE EUROPE

For deliveries outside Europe, free shipping is available on orders above:

DKK 1,500 / EUR 200

The minimum order value is always calculated in DKK.

Please note that for customers outside the EU, Danish VAT may be deducted at checkout. The final order value used to calculate free shipping is therefore based on the order total after VAT adjustment and after any discount codes have been applied.

If the final order value falls below DKK 1,500 / EUR 200, standard shipping will be added at checkout.

Standard shipping outside Europe: DKK 600 / EUR 80

Depending on destination, shipments may be sent DAP (Delivered At Place).

This means that import duties, local VAT, customs fees, and local handling charges may be charged by the local authorities or carrier upon delivery. These costs are not included in the product price or shipping price paid to HAUS ÜGER.

Shipments are arranged using carriers selected according to destination and shipment type.

Carrier selection may include:

  • DHL
  • UPS
  • FedEx
  • GLS
  • PostNord
  • or equivalent regional logistics partners

The selected carrier depends on availability and delivery location.

Risk of loss or damage passes to the customer upon delivery unless otherwise required by mandatory consumer protection law.

If a shipment appears damaged upon delivery, please document the condition before opening the parcel whenever possible.

ORDER PROCESSING

Orders are processed after confirmation has been received by email.
Once dispatched, you will receive shipping confirmation and tracking information when available. Delivery times are estimates and may vary depending on destination, carrier conditions, and customs procedures.

RETURNS

If you wish to return a product, please contact: info@hausuger.dk before sending the item.

Returns sent without prior agreement cannot be accepted.

We arrange the return shipment together with you to ensure safe handling and the most appropriate transport solution.

IMPORTANT NOTE ABOUT DELIVERY TIMES

Customers within the European Union have the right to withdraw from their purchase within 14 days of delivery in accordance with EU Directive 2011/83/EU.

To exercise this right, you must notify us within 14 days after receiving the item.

Returned items must:

  • be unused
  • be in original condition
  • include original packaging


Custom-made or personalized items cannot be returned.

Return shipping is arranged by HAUS ÜGER.

We book collection through the carrier best suited to your location.

Return shipping costs are deducted from the refunded amount unless the return concerns damaged or incorrect delivery.

If your order arrives damaged or incorrect:

Contact us within 5 days of delivery

Include:

  • photos of the product
  • photos of the packaging

In these cases:

HAUS ÜGER covers all return shipping costs and arranges replacement or refund.

  • Refunds are processed after the returned item has been received and inspected.

  • Refunds are issued using the original payment method unless otherwise agreed.

  • Processing time depends on payment provider but typically completes within several working days after approval.

The following items cannot be returned:

  • custom-made products
  • personalized products
  • special production orders made upon request

This follows EU consumer protection legislation.

DELIVERY CONDITIONS

If you wish to return a product, please contact: info@hausuger.dk before sending the item.

Returns sent without prior agreement cannot be accepted.

We arrange the return shipment together with you to ensure safe handling and the most appropriate transport solution.

Customers are responsible for providing a correct and complete delivery address at checkout.

If delivery cannot be completed due to incorrect address information, failed delivery attempts, or uncollected parcels, the shipment may be returned to us by the carrier.

In such cases, additional transport costs, return shipping costs, and any carrier handling fees may be deducted from the refunded amount. Original shipping costs are non-refundable once the order has been dispatched.

If a shipment is refused at delivery for reasons not related to damage or shipping error, the order will be treated as a return shipment.

Return transport costs, customs handling fees, and carrier charges (if applicable) may be deducted from the refunded amount.

For shipments sent outside Europe under Delivered At Place (DAP) terms, local authorities may charge import VAT, customs duties, or clearance fees upon arrival.

These charges are determined by the destination country and must be paid by the recipient.

Delivery times are estimates and may vary depending on destination, customs procedures, carrier capacity, remote delivery locations, or seasonal transport conditions.

Large orders may be shipped in separate parcels when necessary.

HAUS ÜGER reserves the right to select the most appropriate shipping method depending on shipment size and destination.

Returned items are inspected upon arrival before refunds are processed.

If items show signs of use beyond normal inspection handling, a partial reduction of the refund may apply in accordance with EU consumer protection legislation.

Refund timing depends on the original payment provider.

Shipping availability may vary depending on destination and carrier access.

If delivery to a selected destination is not possible after order placement, the customer will be contacted and the order cancelled with a full refund.