Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how HAUS ÜGER (“we”, “us”, or “our”) collects, processes, and protects your personal data when you visit our website, place an order, subscribe to our communications, or otherwise interact with our services.

We are committed to handling your personal data responsibly and in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

 

PERSONAL DATA WE COLLECT
We collect personal data that you provide to us directly, including but not limited to:

  • Name

  • Email address

  • Postal and billing address

  • Phone number

  • Payment and transaction details

  • Information provided when contacting customer service or subscribing to newsletters

We also collect certain information automatically when you use our website, such as:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and interaction with the site

In limited cases, we may receive information from third-party platforms, such as social media channels, where you have interacted with HAUS ÜGER or given consent to share such data.

 

PURPOSE AND LEGAL BASIS FOR PROCESSING
We process your personal data only where there is a valid legal basis. This includes processing necessary to:

  • Perform a contract (e.g. processing orders, payments, and deliveries)

  • Comply with legal obligations (e.g. accounting, tax, and regulatory requirements)

  • Pursue legitimate interests, such as improving our services, ensuring website security, and preventing fraud

  • Obtain consent, where required, for example for marketing communications

Your data will not be processed in a manner incompatible with these purposes.

 

HOW WE USE YOUR PERSONAL DATA
Your personal data may be used to:

  • Process and fulfill orders and payments

  • Deliver products and manage returns

  • Communicate with you regarding orders, customer service, or inquiries

  • Send newsletters and marketing communications where consent has been given

  • Improve website functionality, performance, and user experience

  • Analyze usage and trends for business development

  • Detect, prevent, and investigate fraud or misuse

  • Protect the rights, property, and safety of HAUS ÜGER and third parties

 

DISCLOSURE OF PERSONAL DATA
We may share your personal data with third parties only where necessary and lawful, including:

  • Service providers (e.g. logistics partners, IT providers, website hosting services)

  • Payment service providers such as Klarna or PayPal, who process data independently under their own privacy policies

  • Marketing and analytics partners, where permitted by law

  • Public authorities where required by law or in response to lawful requests

  • Business transfers, such as mergers or asset sales

We do not sell your personal data to third parties.

 

DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, and contractual obligations. When data is no longer required, it is securely deleted or anonymized.

YOUR RIGHTS
You have the following rights in relation to your personal data:

  • Right of access – to request information about the personal data we process

  • Right to rectification – to request correction of inaccurate or incomplete data

  • Right to erasure – to request deletion of your data under certain conditions

  • Right to restriction of processing – in specific circumstances

  • Right to object – to processing based on legitimate interests or for direct marketing

  • Right to data portability – where applicable

Requests can be submitted by contacting info@hausuger.com. We may request verification of identity before fulfilling a request.

 

SECURITY
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. While we take security seriously, no digital system can be guaranteed to be completely secure.

 

COOKIES
We use cookies and similar technologies to ensure website functionality, analyze traffic, and improve user experience. You may manage cookie settings via your browser. Disabling cookies may affect site functionality.

 

INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to and processed in countries outside the EU/UK. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent legal mechanisms.

 

CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in legal requirements or business practices. The current version will always be available on our website and becomes effective upon publication.